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Hippo

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About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. We aim to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.
About This Role
The GTM Strategy Analyst will play a key role in supporting Hippo’s GTM Strategy Manager and sales executives by maintaining and optimizing dashboards, tracking KPIs, analyzing trends, and identifying key insights. This individual will be responsible for surfacing meaningful data-driven recommendations to help drive revenue growth, operational efficiency, and strategic decision-making.
As part of a specific GTM domain, the analyst will collaborate closely with other GTM team members, Sales leaders, and cross-functional stakeholders to ensure alignment with Hippo’s strategic and financial goals within the company. They will be instrumental in monitoring performance trends, diagnosing key drivers behind fluctuations, and highlighting areas that need attention.
About You
Hippo is looking for a proactive and analytical Go-to-market (GTM) Analyst with a bias for action who thrives on driving new initiatives and optimizing processes. In this role, you will leverage your experience in business analytics, GTM strategy, sales operations, or a related field to turn complex datasets into actionable insights. Beyond simply reporting data, you will identify key trends, diagnose root causes, and provide strategic recommendations to enhance performance. Your keen attention to detail and proactive approach will help uncover opportunities for improvement. You will excel in a cross-functional environment, effectively communicating insights to leadership and collaborating closely with Sales leaders, GTM team members, and other stakeholders to drive data-driven decision-making.
What You’ll Do
<ul>
<li>Build and maintain dashboards to track performance against key business metrics, ensuring visibility for leadership and stakeholders</li>
<li>Analyze KPIs, trends, and performance levers across Sales, Marketing, and Product, surfacing key insights that impact revenue growth and efficiency</li>
<li>Identify root causes of performance fluctuations and proactively highlight areas requiring attention</li>
<li>Collaborate with GTM team members and Sales leadership to provide data-driven insights that influence GTM strategies and business decisions</li>
<li>Partner with the Product and Data teams to define and implement data infrastructure requirements that enhance reporting and tracking capabilities</li>
<li>Support D2C marketing efforts by analyzing media buying performance, online funnel conversion, A/B tests, lead routing, and customer lifecycle communications</li>
<li>Develop reports and presentations that clearly communicate findings, trends, and recommend actions to executives and cross-functional teams</li>
<li>Assist in forecasting and scenario modeling to help leadership make informed strategic decisions</li>
</ul>
Must Haves
<ul>
<li>3–5 years of experience in business analytics, sales operations, GTM strategy, or a related field</li>
<li>Proven track record of exceptional analytical capabilities and technical skills in SQL, Excel, Tableau, and Marketing platforms</li>
<li>Experience in online marketing, sales analytics, or business operations</li>
<li>Ability to translate complex data into clear, actionable insights for senior leadership</li>
<li>Strong communication skills and the ability to engage with Sales leadership and cross-functional teams</li>
<li>A problem solver with a proactive mindset—someone who overcomes challenges and gets things done</li>
<li>Comfortable working in a fast-paced, dynamic environment with shifting priorities</li>
</ul>
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
<ul>
<li>
Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)</li>
<li>
Equity - This position is eligible for equity compensation </li>
<li>
Training and Career Growth - Training and internal career growth opportunities</li>
<li>
Flexible Time Off - You know when and how you should recharge</li>
<li>
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers</li>
<li>
Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees</li>
</ul>
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

GTM Strategy Analyst at Hippo

About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo...

GTM Strategy Analyst

About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.
At Hippo, we believe in providing our employees with opportunities to grow and develop their careers. Whether you're just starting out in the insurance industry or looking to take your skills to the next level, we have a range of training and development programs to support your professional growth.
Training & Development:
We believe in nurturing talent organically and providing our team members with the tools they need to succeed and grow. As a Customer Support Representative, you'll have an opportunity to build on your existing insurance skills and experience with a robust training program in customer service excellence and insurance principles. We are committed to the professional development of our employees and offer clear pathways for career advancement within the company.
This is what you can expect from training:
<ul><li>4 week training program<ul>
<li>Deep dive into homeowner Insurance and the Hippo Product</li>
<li>Techniques to develop skills in customer service, problem solving, etc.</li>
<li>Experience working with top carriers in the industry</li>
<li>Training will be conducted Monday - Friday from 8am-5pm CST</li>
</ul>
</li></ul>
About This Role:
Hippo is looking for an experienced Customer Support Representative to join our exciting team. We’re seeking compassionate support professionals who are willing to think outside the box and add a whole new approach to taking care of our valued customers. This position will work hand-in-hand with our Sales and Underwriting teams to create an amazing customer experience.
Work environment:
<ul>
<li>Hybrid - Must work from Hippo office for 4 days per week.</li>
<li>Must have designated workspace free from noise and other distractions.</li>
<li>High Speed Internet</li>
<li>Schedule - Must be open to working:<ul>
<li>Monday through Friday between 10am - 7pm with one day off during the week to be determined by manager</li>
<li>Saturday 9am-6pm</li>
<li>NOTE: Exact schedule to be determined by management prior to start date. Schedule is subject to change.</li>
</ul>
</li>
</ul>
 About You:
<ul>
<li>You love helping and advocating for people</li>
<li>You pride yourself in your ability to provide white-glove service to your customers</li>
<li>You are a problem solver and proactive in finding solutions</li>
<li>Highly collaborative and enjoy working with others</li>
<li>You like owning the customer experience from beginning to end</li>
</ul>
What You’ll Do:
<ul>
<li>Provide an unparalleled customer support experience via phone, chat, and email</li>
<li>You’ll spend your day dedicated to exceeding the expectations and requirements of our customers</li>
<li>Process customer service requests quickly and thoroughly</li>
<li>Treat our customer with the Platinum Rule, “Treat others how they want to be treated”</li>
<li>Collaborate with our customer on topics such as billing, contact information, payment request and policy level adjustments.</li>
</ul>
 Must Haves:
<ul>
<li>2+ years’ experience in a customer-facing role or contact center environment</li>
<li>Prior experience in Property or Homeowner’s insurance is required.</li>
<li>Currently hold or have held an active P & C license in the last 12 months</li>
<li>Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus!</li>
<li>Excellent oral and written communication skills</li>
<li>Flexible and willing to do what is needed to get great work done</li>
<li>A natural inclination to work within a culture that is fast-paced and dynamic</li>
</ul>
Benefits and Perks:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
<ul>
<li>
Compensation - Hippo offers a non-negotiable competitive hourly rate of $22.60/hr along with the benefits below</li>
<li>
Healthy Hippos Benefits – Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)</li>
<li>
Equity - This position is eligible for equity compensation </li>
<li>
Training and Career Growth – Training and internal career growth opportunities</li>
<li>
Flexible Time Off - You know when and how you should recharge</li>
<li>
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers</li>
</ul>
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Customer Support Representative (P&C License Required) at Hippo

Customer Support Representative (P&C License Required)

About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. We aim to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.
About This Role:
Hippo is looking for a Communications Specialist to help align Hippo’s brand and business goals. This role offers a unique opportunity to participate in external and internal storytelling, giving you broad visibility into an evolving industry and the chance to make a significant impact.
You’ll drive PR initiatives and storytelling that resonate with business, consumer, employee, and industry audiences. You’ll help craft pitches and thought leadership content and generate media interviews and speaker opportunities that lead to high impact coverage. Additionally, you’ll support internal storytelling and messaging, helping prepare meeting content and resources for employees. You’ll also track and report on the effectiveness of Hippo’s broader communication program.
As a key member of Hippo’s marketing team, you’ll actively contribute to brainstorming new approaches, shaping compelling narratives for various audiences, and ensuring communications strategies seamlessly integrate with overall marketing efforts.
About You: 
<ul>
<li>A natural-born communicator.</li>
<li>An excellent writer with experience creating compelling copy that matches Hippo’s brand and tone of voice.</li>
<li>A creative thinker who can identify industry trends and topics to craft effective pitches.</li>
<li>A cross-functional collaborator who can partner with design, product, marketing, legal, finance, and HR.</li>
</ul>
What You'll Do:
<ul>
<li>Advance Hippo’s mission and business objectives through creative, data-driven storytelling and pitching media to drive coverage.</li>
<li>Execute communications strategies, key company initiatives, including product launches, quarterly earnings, and industry events.</li>
<li>Support Hippo’s communications directors and manage comms projects across the marketing team.</li>
<li>Identify, research and create unique story angles that proactively insert Hippo into relevant conversations.</li>
<li>Ideate and own the development of blog posts, press releases, talking points, FAQs, and media lists.</li>
<li>Track, measure, and report on the impact of communications initiatives and generate a monthly internal newsletter using monitoring tools.</li>
</ul>
 Must Haves: 
<ul>
<li>2+ years of communications experience in-house or at an agency working with D2C tech or B2B clients, preferably within a regulated industry.</li>
<li>Exceptional writing and communication skills with the ability to craft clear, engaging messages and confidently pitch both internally and externally.</li>
<li>Experience contributing to cross-functional projects and collaborating across teams.</li>
<li>Highly organized, deadline-driven, and adaptable to a fast-paced environment.</li>
<li>A true team player—comfortable taking on both big and small tasks, eager to contribute to a fast-paced marketing team and company.</li>
<li>Excellent project management skills, with a sharp attention to detail and the ability to juggle multiple initiatives simultaneously.</li>
</ul>
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
<ul>
<li>
Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP).</li>
<li>
Equity - This position is eligible for equity compensation.</li>
<li>
Training and Career Growth - Training and internal career growth opportunities.</li>
<li>
Flexible Time Off - You know when and how you should recharge.</li>
<li>
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers.</li>
<li>
Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees.</li>
</ul>
The SF Bay Area base pay range for this role is $67,350 - $112,250. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands. 
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Communications Specialist at Hippo

Communications Specialist

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